Penn National Insurance
Initially the company had started
with the name of Pennsylvania Threshermen and Farmer’s Mutual Casualty Company
so as to provide compensation insurance for many farmers in the state who
operated steam-driven threshing machines. It was the farmers of Pennsylvania
themselves along with the Threshermen’s Mutual Protective Association, who had
founded the company in the year 1919 A.D.
Thus after more than 90 years of
its establishment the empire has now grown up as a business to expand into the
lines of property-casualty mutual insurance company over 10 different states in
the United States of America comprising of Pennsylvania, Maryland, Delaware,
New Jersey, Virginia, North Carolina, South Carolina, Tennessee, Alabama and
Wisconsin. The headquarter of the company still remains at the state where it
was founded Harrisburg, Pennsylvania.
The company, due to its
outstanding services has been able to grasp the trust of its clients and has
been providing them quality service along with its value and choice. It is their
customer’s satisfaction towards their services which has led them to be one of
the finest insurance in the US.
The Major Coverage they provide
includes Businessowners Program where property and general liability are
combined under single policy and hence basic Businessowners Policy is given so
as to have an extra insurance protection added without having to pay any
charges.
Commercial Auto insures people with any kind
of passenger-type vehicle or even a fleet of trucks along with
private-passenger-type vehicle.
Property policy covers the damages
and losses regarding building office or furniture. General Liability includes
policy protection against various arousing liability claims for any kind of
damage or loss in a business premises or in its operations and products.
Worker’s Compensation will be covering
insurance protection for all the workers and staffs involved in any company and
finally Umbrella policy which is similar to all most all of the policies
provided by the company and that includes the provision of protection during a
catastrophic situation over the policies of Business Auto, Commercial, General
Liability or Employee Liability as well.
Along with the policies the major
Business provided by the company are: Auto Parts and Supply Stores, Auto Repair
and Service, Beauty Salons and Barber Shops, Beverage Stores , Business Class
Hotels, Car Washes, Contractors and Artisan Contractors, Janitorial Services,
Metal Good Manufacturing, Mini-Warehouses, Pharmacies, Printers, Restaurants
along with further more markets as well at which they are not limited to.
For the convenience of the
customers the company has adopted different ways of payment systems like:
Paying by Automatic Withdrawal, Payment by phone, Payment by Mail and Online
Payment.
Customer Reviews:
The way how the company describes
itself doesn’t really match with the opinions dropped by the customers in the
review section. Most of the people have complains regarding the delay in their
claim amount. Some clients have pointed out on the customer service provided by
the company as being totally horrible. They aren’t found to be responding to
the phone calls of the insured while asking for their claim. People have
expressed a lot of hate towards the company and almost none of the commentators
seem to have recommended Penn National Insurance as an option for the visitors
of the site. The Customers really seem to have an awful experience with the
company. Higher rate of customer dissatisfaction is noted rather than any
satisfactory reviews. Customers aren’t given the proper value that they
deserve, phone calls are rarely picked and rarely a call back is given however
with no any text messages and information are sent regarding the company’s new
updates and the procedures for the processing of their claims.
Employee Review:
Lastly, there are some of the
employee reviews as well where employees working at the company for more than a
decade had also reviewed about his experience with the company. For the staffs
the company seems to have a pretty good environment to work in with some
amazing people. There are different opportunities in the company for staffs
seeking advancements. The payment is also quite satisfactory with many services
provided to the staffs as well and the working time is also suitable for almost
all of the employees so as to have a balanced life. He further adds on the
Company to require some sort of online work activities so that the employees
could perform their works even from their home and would not have to come to
the office. He even suggests adding more bonus pays in certain activities in
the company.
Therefore the rating of the
company as given by the customer reviews doesn’t seem to be good enough for the
company to maintain its self esteem. The company should focus on their cons as
pointed out by their very own clients and should work on them so as to
re-establish their trust again to their clients and hence reach a better height
of success in their insurance business.
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